Return and Exchange Policy
Last Updated: April 18, 2026
This policy explains the conditions for returns at Essilence. Please read it before placing an order.
No Exchange Policy
Essilence does not offer product exchange. Once a product is delivered, it cannot be replaced with another item.
Return Policy
You must check your product at the time of delivery. Returns are accepted only in front of the delivery person.
You can request a return if:
- The product is damaged
- The product is incorrect
- The product has visible defects
Conditions for Return
- Return request must be made immediately during delivery
- Product must remain unused
- Product must be in original packaging
- Tags, seals, and labels must remain intact
If you accept the product and the delivery person leaves, the return option is no longer available.
Returns After Delivery
Essilence does not accept any returns after the product has been received and the delivery is completed.
No return requests will be processed after that point.
Return Charges
- Return delivery charge must be paid by the customer
- The charge will be equal to the delivery fee
Important Notes
- Always inspect your product before accepting delivery
- Do not accept the product if you find any issue
- Once accepted, the order is considered final
Contact
If you have questions, contact us:
Email: contact.essilence@gmail.com
Website: https://essilence.com/
